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Terms and Conditions

Last Updated [04 Dec 2025]

These Terms & Conditions govern your use of the TIDE Plumbing Group website and services. By accessing our website or booking our services, you agree to these terms.

General Information

TIDE Plumbing Group provides plumbing, gasfitting and drainage services across Newcastle, the Hunter region and the Central Coast. All services are delivered by licensed and insured professionals in accordance with Australian Standards.

Quotes & Pricing

  • Quotes are estimates based on information provided at the time of enquiry.

  • Additional costs may apply if unforeseen issues arise or extra work is required.

  • All pricing will be communicated clearly before work continues.

Booking & Cancellation

  • Bookings can be made online, via phone or email.

  • If you need to cancel or reschedule, please provide reasonable notice.

  • Emergency call-outs may incur additional fees.

Service Delivery

We aim to deliver our services reliably and professionally, however:

  • Timeframes for arrival or completion are estimates.

  • We are not liable for delays caused by weather, supply shortages, traffic or circumstances outside our control.

Customer Responsibilities

Customers must ensure:

  • Safe access to the property for our technicians.

  • Accurate information regarding the job.

  • That pets or hazards are secured prior to our arrival.

Liability

  • We take care to perform work safely and to standard.

  • We are not responsible for pre-existing damage or faults in plumbing systems.

  • To the extent permitted by law, we are not liable for indirect or consequential losses.

Warranties & Guarantees

  • Workmanship is covered under our satisfaction guarantee.

  • Product warranties are provided by manufacturers and vary depending on the item.

  • We comply with Australian Consumer Law (ACL) regarding guarantees and remedies.

Website Use

When using our website, you agree not to:

  • Engage in unauthorised or malicious activity

  • Copy or misuse website content

  • Attempt to breach site security

We reserve the right to update or modify website content at any time.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

Changes to Terms

We may revise these Terms & Conditions periodically. Continued use of our site or services indicates acceptance of updated terms.

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