Privacy Policy

Last Updated [04 Dec 2025]

TIDE Plumbing Group (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal information when you interact with our website, contact us, or use our plumbing services. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including, but not limited to:

Name
Phone number
Email address
Residential or job address
Details about your plumbing enquiry or service needs
Any information submitted through our contact or quote forms

We may also collect non-identifiable data such as website usage statistics.

How We Collect Information

We collect information through:

Online contact and quote forms
Email or phone enquiries
Service bookings
Cookies or website analytics

How We Use Your Information

Your personal information may be used to:

Respond to enquiries
Provide quotes and deliver plumbing services
Communicate updates related to your booking
Improve our website and customer experience
Comply with legal obligations

We do not sell or share your information with unauthorised third parties.

Disclosure of Information

Your information may be disclosed to:

Trusted third-party providers who assist in delivering our services (e.g., booking platforms, email providers)
Government or regulatory bodies when legally required

All third parties are expected to protect your information in line with Australian privacy laws.

Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute security.

Accessing & Updating Your Information

You may request access to your personal information or ask for corrections at any time by contacting us at:
admin@tideplumbinggroup.com.au

Website Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience. These do not personally identify you.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
Email: admin@tideplumbinggroup.com.au
Phone: 0412 990 836