Question 1

Do you service other brands?

Accepted Answer

Yes, we service most common under-sink and whole-house filtration brands.

Question 2

How often do cartridges need changing?

Accepted Answer

Most filters are 6–12 months depending on usage and water quality.

Question 3

Do you lodge the test with Hunter Water?

Accepted Answer

Yes, we lodge the certificate on your behalf.

Question 4

How often must devices be tested?

Accepted Answer

Testable backflow devices must be tested every 12 months.

Question 5

Do you work on LPG?

Accepted Answer

Yes, we install and service both natural gas and LPG appliances.

Question 6

How long does an AWTS last?

Accepted Answer

With regular servicing, 15+ years is typical — we service and repair all major brands.

Question 7

Can you upgrade an existing arrestor?

Accepted Answer

Yes, we assess loading and upgrade or replace where the current unit is undersized.

Question 8

Do you lodge trade waste applications?

Accepted Answer

Yes, we handle the application and coordinate with Hunter Water on your behalf.

Question 9

Can you handle multi-site maintenance?

Accepted Answer

Yes, we service multi-site clients across Newcastle, Lake Macquarie and the Central Coast.

Question 10

Do you work after hours?

Accepted Answer

Yes — we regularly work nights and weekends to avoid disrupting trade.

Question 11

Do you supply fixtures?

Accepted Answer

We can supply tapware and fixtures at trade, or install client-supplied items.

Question 12

Can you work with our builder?

Accepted Answer

Yes, we regularly work as the plumbing sub-contractor on residential builds and renovations

Question 13

Do you carry stock for same-day swaps?

Accepted Answer

Yes, common electric and gas units are stocked for same-day emergency replacement.

Question 14

Which system is cheapest to run?

Accepted Answer

Heat pump and solar are cheapest ongoing; we compare upfront vs running cost for your household.

Question 15

Can you locate a drain in the yard?

Accepted Answer

Yes, we trace and mark drain lines to the surface for repairs or excavation.

Question 16

Do you use chemicals?

Accepted Answer

No — high-pressure water is safer for pipes, people and pets.

Question 17

Is emergency work more expensive?

Accepted Answer

After-hours rates apply but we quote transparently before work starts wherever possible.

Question 18

How quickly can you get there?

Accepted Answer

We prioritise emergencies and aim to arrive within the hour across Newcastle and Lake Macquarie.

Question 19

Do you offer same-day repairs?

Accepted Answer

Yes, for most general plumbing issues we can attend the same day across Newcastle and surrounds.

Question 20

Are you licensed and insured?

Accepted Answer

Fully licensed (NSW Lic: 487215C) and insured for residential, commercial and industrial work.

WHAT WE DO

WHEN TO CALL US

Water bill has jumped without explanation

Low pressure or discoloured water

Persistent dripping or running toilets

Ageing copper or galvanised pipework

HOW IT WORKS

FAQS